:: Customer Care - warranty information ::Jonlatex - Latex Bedding - Latex Pillows

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Mattress Care Guide

Warranty Claims

:: WARRANTY INFORMATION ::

Definition of Warranty : The manufacturer's assurance that certain standards will be met by the performance of the mattress and foundation for a specified period of time.

What can VOID your warranty?
1. The chief cause of warranty voidance is the soiling of the mattress. Blood, urine or other stains void the warranty. You are sincerely encouranged to use a quality mattress pad or protector that has a high absorption rate.

2. Abuse of the mattress and/or foudation. Children repeatedly jumping on the mattress will ultimately cause the mattress to fail in some manner.

3. Bending the mattress during delivery or when moving it. No innerspring mattress can be bent without permanent damage. If the mattress is bent to get it up a small or winding stairwell or into a room with a sub-size opeining, the warranty is void.

4. Lack of suitable support under the foudation. Queen size sleep sets require a 5-legged bed frame (with center support). King size sets require either separate frames for each foudation, or a 6-legged frame (with center support). If you use bed slats, a minimum of 5 hardwood slats is required.

5. If you do not purchase the foudation made to be used with your mattress, you still have the full warranty on your mattress. However, an improper foudation (wrong contruction, worn out, etc.) can be the cause of damage to the mattress. If so, the mattress warranty is null and void. Also, you should be aware that the "feel" of the mattress in the store will differ from the "feel" of the mattress on an old foudation.